Section 5.11 & 5.13Customer Tiers: P1 • P2 • P3
Customer Management & Cheque Monitoring
Tracks customer categories, outstanding balances, and cheque return incidents with the 3-incident management review threshold.
Section 5.13: Cheque Monitoring & 3-Incident Management Review Rule
When a new invoice is created, the system checks previous cheque incidents and displays a warning. After 3 incidents, the system flags the customer for management review and possible suspension/blacklisting. The system never automatically suspends without authorized management action.
Customer Accounts LedgerClassified into P1 / P2 / P3 categories
| Code | Customer & Company | Tier Category | Salesperson | Credit Limit | Outstanding Due | Cheque Incidents | Account Status |
|---|---|---|---|---|---|---|---|
| CUST-001 | Prestige Retailers Colombo Dinesh Mendis • +94 11 289 1234 | Tier P1 | Nimal Perera Colombo Central & North | LKR 800,000 | LKR 125,000 | 0 (Clean) | ACTIVE |
| CUST-002 | Kandy City Wardrobe Chaminda Bandara • +94 81 223 4567 | Tier P2 | Kamal Silva Kandy & Central Province | LKR 450,000 | LKR 210,000 | 1 Incidents | ACTIVE |
| CUST-003 | Southern Fashion Gallery Rohan Jayatissa • +94 91 224 8899 | Tier P3 | Kasun Fernando Western Coastal & Galle | LKR 250,000 | LKR 238,000 | 3 Incidents | Under Review |
| CUST-004 | Cinnamon Trendz Boutique Lalith Senaratne • +94 11 445 9900 | Tier P1 | Nimal Perera Colombo Central & North | LKR 1,000,000 | LKR 85,000 | 0 (Clean) | ACTIVE |
| CUST-005 | Alwis Brothers Retail Priyantha Alwis • +94 81 556 1234 | Tier P2 | Kamal Silva Kandy & Central Province | LKR 350,000 | LKR 140,000 | 0 (Clean) | ACTIVE |