Customer Return PolicyWarehouse Routing & 30% Restocking Rule
Customer Returns & Credit Management
Automated routing of returned Main items into TLC Store and TL items into TL Store, with policy-based 30% charge calculation.
Inventory Store Routing Rules
- Returned Main Store item: Moves directly to TLC Store (to be prioritized in future sales orders).
- Returned TL item: Moves back to TL Store.
- Main and TL store stocks remain strictly isolated.
30% Restocking Fee Rule
A configurable 30% charge applies when: (1) The customer has kept the item for more than 1 month, AND (2) The item is returned without a qualifying replacement purchase. The system automatically deducts this fee from the customer credit note.
Total Returns Processed
1 Transactions
Fully audited inventory returns
Total 30% Charges Retained
LKR 2,700
Non-qualifying returns fee revenue
Net Credit Notes Issued
LKR 6,300
Credited to customer accounts
Customer Returns LedgerSection 5.14 & 5.15 Audit Log
| Return # | Customer | Garment Item | Days Held | Destination Store | 30% Rule Applied? | Gross Value | Net Credit | Status | Voucher |
|---|---|---|---|---|---|---|---|---|---|
| RET-2026-001 | Kandy City Wardrobe | Executive Royal Navy Slim Shirt (M) 2 units | 45 days | TLC Store | 30% Deducted (-LKR 2,700) | LKR 9,000 | LKR 6,300 | APPROVED |